Press Releases : NTT DOCOMO, StarHub, and ServiceNow Keep Travelers Connected with Autonomous Roaming Resolution using ServiceNow CRM

NTT DOCOMO, StarHub, and ServiceNow have partnered to introduce an autonomous roaming resolution system using ServiceNow CRM, aiming to enhance connectivity for international travelers. This initiative establishes the industry’s first inter-carrier operational model on the ServiceNow AI Platform, standardizing processes to swiftly identify and resolve roaming issues. By automating cross-carrier fault resolution, they seek to minimize service interruptions, improve service quality, and achieve a commercial launch in the latter half of the year.