Home Depot adds AI phone agents. How could it affect customer support?

Home Depot is rolling out an AI voice agent phone system to all U.S. stores after a successful 50-store pilot. The AI agents are designed to quickly understand customer needs and resolve common issues, improving efficiency compared to traditional phone menus. While the system aims to save time for customers and free up human associates for complex tasks, experts emphasize the ongoing importance of human support for intricate problems and building trust.

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